Refund Policy

Pixley values transparency and user trust. This Refund Policy outlines the conditions under which refunds may be requested and processed when using our platform.

1. Non-refundable transactions

• Transfers successfully completed between accounts are non-refundable due to the instant and irreversible nature of the operation.
• Payments sent in error (such as to the wrong amount or recipient) cannot be reversed by Pixley, as funds are transferred directly between wallets.

2. Refund eligibility

Refunds may be considered under specific circumstances, including:

• Duplicate charges caused by system errors;
• Technical failures that prevent the completion of a transaction;
• Unauthorized or incorrect debits due to platform issues.

3. Request process and timeline

• Refund requests must be submitted within 7 calendar days of the transaction date.
• Requests must be sent through the in-app support or via email to support@pixley.io, including transaction details (date, amount, transaction ID).
• Pixley will review each case and may approve or deny the refund according to platform policies.

4. Refund method

• If approved, refunds will be issued using the same method used for the original transaction whenever possible.
• Processing time may vary depending on the method and financial institutions involved.

5. Payments through external platforms

• Purchases made via Google Play Store or Apple App Store are subject to the refund policies of those platforms. In such cases, users must contact the respective store directly.